Subscription Cancellation Policy

1. Cancelling a subscription

You may request cancellation at any time by emailing support@indigitalit.com from your registered email address. Include your name, registered phone or email, website address and payment or order ID. If self-service cancellation is available in app.personal.clinic, you may use that option.

2. When cancellation takes effect

A cancellation request received at least 2 business days before a scheduled renewal will stop that renewal. Later requests may already be in payment processing; contact support immediately and we will review the transaction under the Refund Policy. We will confirm cancellation by email.

3. Access after cancellation

Unless a refund or termination notice states otherwise, you can use the paid service until the end of the current subscription period. The ₹9 first-year fee covers the introductory 12-month period and cancellation prevents a future renewal; it does not automatically create a refund for elapsed service.

4. Website and data after expiry

After the paid period ends, the website may be unpublished and access to the software may stop. Request any available export before expiry. We may retain limited records for legal, tax, security and dispute-resolution purposes, while other data is deleted according to our Privacy Policy and backup cycle.

5. Cancellation by us

We may suspend or cancel service for material breach, unlawful or deceptive content, security risk, abuse or non-payment. Where practicable, we will provide notice and a reasonable chance to remedy the issue. Refund eligibility depends on the cause and our Refund Policy.

6. Support

Cancellation support is available Monday–Friday, 10:00 AM–6:00 PM IST, excluding public holidays. Email support@indigitalit.com or call +91 83568 61497.